Man upset with gaming lounge after losing wallet

A university student is upset with the management of a popular Montego Bay venue after losing his wallet and necessary items there on the weekend.

Denvor Pinnock, 22, left Coral Cliff last Saturday some time after 6 p.m., but about an hour after missing the wallet, returned there to make a report.

The following day, he was told by the company that security footage showed a woman picking up the wallet after he accidentally dropped it in the lounge.

But Pinnock is now furious as officials told him that there's nothing further they can do.

"They're telling me now that I can't see the tape and they can't hand it over to the police or anything. They have no record of her and they don't know who she is," he said. "You're telling me if that if it was an international person who came and left their purse with their green card and everything, that's how you would handle the situation? I know I will not get back the stuff, but it's how they are handling the situation."

Lost his university ID

Pinnock said he lost his university ID, multiple bank cards, his TRN, as well J$16,500, PS10 and US$2.

"I literally have nothing. I called the bank to ask if I could replace the card without the TRN and they said no ... I have to get a TRN first," Pinnock added.

Brian Brown, sales, marketing and entertainment manager at Coral Cliff, says the company isn't legally bound or liable to reveal any surveillance material.

"We're just trying to accommodate the customer as best as we could. Upon checking on the person, we could not identify the person to assist him further. The person was not in our database, so there's nothing we can do," he said. "This kinda thing happens all the time with telephones, wallets, purses and people typically turn it in to the security and people generally come back and find their things. So, we don't have a problem of that here."

Meanwhile, Alexander Shaw, attorney-at-law, told THE STAR that the company's hands are tied.

"They can show him the footage but they won't release it unless there is a court order. If the lady isn't an employee, then they can't really do anything. He has to make a report to the station so that she can be charged," Shaw said. Senior Superintendent Stephanie Lindsay, head of the police's Corporate Communications Unit, offered similar advice.

"The police now would reach out to those persons and they will more likely cooperate with the police. If it is something that is of evidence, the police can go as far as requesting it through the court," she said.

- R.L.