Energy ministry sets up emails for receiving light bill complaints

The Ministry of Energy has set up dedicated email addresses to receive complaints from persons regarding their latest electricity bills, following widespread outcry over massive increases.

The ministry says the email addresses will "streamline the process for receiving and resolving complaints".

It says Jamaica Public Service (JPS) customers who believe their bills have been unfairly affected should submit their complaints through the following email addresses:

- JPS concerns: jpscomplaints@mset.gov.jm

- OUR concerns: ourcomplaints@mset.gov.jm

Customers are advised to provide a brief description of their issue along with a copy of their last two electricity bills when submitting their complaints to facilitate a swift resolution.

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