Consumers receive $17.8M in refunds, compensation

In the first half of the 2015/2016 financial year, the Consumer Affairs Commission (CAC) secured over $17 million in refunds/compensation on behalf of aggrieved consumers.

During the period, the commission handled 840 complaints, and also responded to 330 requests for advice. The top three complaints categories during the six months were electrical equipment and appliances, utilities and other services.

However, the categories that garnered the most refunds and compensation were motor vehicle and parts, which totalled $12.3 million.