Doing business with gov’t is such a hassle

Dear Pastor,

I hope this message finds you well. I am writing to highlight some concerns regarding the policies and procedures in place at certain government institutions, as they appear to hinder efficiency and create frustration for Jamaicans.

For instance, if one needs to collect a document on behalf of someone who is overseas, they are required to provide a notarised document, and the original notarised copy must be sent through the Jamaican postal agency to be presented in person at the relevant office. Given that we are in 2024, and with the lessons learnt from the pandemic about the importance of digital solutions, it seems timely for the Government to revisit and modernise these policies. Embracing digital processes would significantly simplify tasks for citizens, particularly those living abroad or with limited access to in-person services.

Additionally, it's concerning that in some government institutions, employees appear to have secured their positions due to political connections or personal relationships, rather than qualifications. This has led to a decline in customer service quality, as some employees may lack the motivation or skills necessary to provide the public with the support they deserve. I believe that modernising these policies and emphasising merit-based employment practices could go a long way in improving the integrity, efficiency, and service standards of these institutions, benefiting all Jamaicans.

Thank you for taking the time to consider these thoughts.

T.G.

Dear T.G,

Thank you very much for writing and raising your concerns.

I suggest that whenever you go to an institution, ask for certain certified documents, and give reasons why what you have in hand are not certified, and ask for guidance. As a justice of the peace, I know that I cannot certify certain documents, and unfortunately, I come under abuse when I am only trying to follow the law. Not everybody is honest; some people show up with documents that are not valid. For example, women have brought documents and asked me if I would certify the documents, and sometimes these documents are not real. There are many people who are very crooked and do not wish to follow the law. Those who are determined to follow the law are abused.

Raise these concerns that you have with the Government of Jamaica. It is always better to do what is right. Sorry to know that you have been inconvenienced. A good person to talk to would be the minister of justice. To be very frank with you, if you are able to write to the prime minister of Jamaica, put your concerns before him. He is a good man and he is approachable.

I wish you the very best.

Pastor